Voice Mail-Auto Attendant

Voice mail systems with the auto attendant is like having a receptionist 24 hours a day without paying labor costs. The auto attendant is an answering service that answers incoming calls with a company greeting, plays a list of options to a caller, and transfers calls to the different departments, then to mail boxes if that extension is not answered, or back to a main directory.

The auto attendant can be turned off during business hours and answered manually. The person answering the call can transfer calls to the different departments and mail boxes. The voice mail system is a separate unit from the telephone system. It is wired into an extension port on the telephone system and programmed to answer after a determined amount of rings.  The Norstar voice mail system is a digital unit so it gives your company 2 voice channels for every digital port wired on the ksu. So if you company requires 4 voice channels, you need a voice mail that has 2 ports. A perfect example of this would be the Norstar Startalk Flash voice mail. The Startalk Flash 2 has a single port wired into the phone system so you have 2 voice channels. Voice channels are the ability for parties to occupy the voice mail. If the Norstar Startalk Flash voice mail is answering an outside line and someone is checking for messages on their phone, the voice mail is maxed out. The Startalk flash voice mail can be expanded to a second port allowing for 4 voice channels.

Voice mail comes in different sizes 2 ports, 4 ports 6 ports and up, it depends on the amount of incoming traffic your company receives.